Privacy Policy

Welcome to Shraddhasetu. Your privacy is important to us. This Privacy Policy explains how Shraddhasetu ("we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you access our website, mobile application, or any of our services.

By using Shraddhasetu, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential or Delivery Address
• Billing Address
• Date of Birth (optional)
• Gender (optional)

B. Booking Information

• Type of Puja booked
• Preferred Date and Time
• Puja Location
• Pandit Preferences
• Special Ritual Requirements

C. Order Information

• Products Purchased
• Delivery Details
• Order History
• Transaction Details

D. Payment Information

Payments are processed securely through trusted third-party payment gateways. Shraddhasetu does not store your complete debit card, credit card, UPI PIN, or banking credentials.

E. Device Information

When you use our website or application, we may automatically collect:

• Device type
• Operating system
• Browser information
• IP address
• Device identifiers
• Log files
• Cookies and similar technologies

F. Location Information

With your permission, we may collect your location to:

• Recommend nearby verified pandits
• Estimate delivery times
• Improve service availability

You may disable location access at any time through your device settings.

2. How We Use Your Information

We use your information to:

• Process Puja bookings
• Deliver Puja Samagri
• Assign verified Pandits
• Process payments
• Provide customer support
• Send booking confirmations and reminders
• Improve our services
• Personalize user experience
• Detect fraud and misuse
• Comply with legal obligations
• Send promotional offers (only where permitted)

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Verified Pandits for fulfilling bookings
• Delivery partners
• Payment gateway providers
• Technology service providers
• Customer support partners
• Government authorities when legally required

All service providers are expected to maintain appropriate confidentiality and security standards.

4. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Improve website performance
• Analyze traffic
• Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

5. Data Security

Shraddhasetu implements reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

While we strive to safeguard your information, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal and regulatory obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Shraddhasetu is not intended for individuals under the age of 18 without the involvement or consent of a parent or legal guardian. We do not knowingly collect personal information from children.

9. Third-Party Services

Our platform may contain links to third-party websites, payment gateways, or services. We are not responsible for their privacy practices, policies, or content. Users are encouraged to review the privacy policies of those third parties before sharing personal information.

10. Marketing Communications

We may send updates regarding:

• Festival offers
• Puja reminders
• New products
• Promotional campaigns
• Service announcements

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly. Transactional communications related to your bookings or orders may still be sent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and mobile application with an updated Effective Date. Continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will make reasonable efforts to respond to your inquiry in a timely manner.